Privacy Policy

1. Introduction

Siam Chronos ("we", "our", "us") is committed to handling personal data with care and transparency. This policy explains what information we collect, how we use it, and the rights you have in relation to it. It applies to data gathered through our website at siamchrox.biz and through direct enquiries to our workshop at 132 Sathorn Road, Sathon, Bangkok 10120, Thailand.

For questions about this policy, contact us at [email protected].

2. Data We Collect

We collect personal information in the following ways:

• Contact forms: Name, email address, and telephone number when you submit an enquiry through our website.
• Workshop intake: Name, contact details, and watch description when you bring a piece to our premises.
• Cookies and analytics: Technical data about how you use our website — see Section 5 for details.
• Email correspondence: Any information you share in communications with us.

We do not collect financial information such as card details — all payments are handled in person at the workshop.

3. How We Use Your Data

The data we collect is used for the following purposes:

• Responding to your enquiries about our services
• Scheduling and managing watch service appointments
• Providing service updates and condition report communications
• Maintaining workshop records for completed services
• Improving our website through aggregated analytics data

We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties.

Legal basis (PDPA, Thailand): Processing is based on your consent (for website enquiries) and on legitimate interest (for workshop service management). You may withdraw consent at any time.

Retention: Contact enquiry data is retained for up to two years. Workshop service records are retained for five years to support warranty and reference purposes, then deleted.

4. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: Our website hosting provider and analytics service may process technical data. These providers are bound by data processing agreements.
• Legal obligations: We may disclose data if required to do so by Thai law or a competent authority.

5. Cookies

Our website uses cookies to remember your preferences and understand how the site is used. Essential cookies are necessary for basic functionality. Optional cookies (analytics and preferences) are used only with your consent. You can manage your preferences at any time through our Cookie Policy page.

6. Data Security

We take reasonable steps to protect your personal data. Our website uses HTTPS encryption for data in transit. Workshop records are stored securely on-premises. Access to personal data is limited to workshop staff who need it to carry out their duties. In the event of a data breach, we will notify affected individuals and the relevant authority in accordance with the Personal Data Protection Act B.E. 2562 (PDPA).

7. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data, subject to legal retention requirements.
• Portability: Request your data in a machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interest.
• Withdrawal of consent: Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

8. Third-Party Links

Our website may include links to third-party sites, such as map services. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact

Data controller: Siam Chronos
132 Sathorn Road, Sathon, Bangkok 10120, Thailand
Email: [email protected]
Telephone: +66 2 916 4738